Nuestra política lasted 14 days. Si han pasado 14 días desde su compra, desafortunadamente no podemos ofcerle un reembolso o cambio.
To be eligible for a return, your item must be in perfect condition and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. Starting from the basis that every client is satisfied with the sale once it is finished, all work sold does not have a replacement guarantee because it is unique, there could only be an eventual refund, in case the work presents a deterioration in the fabric or the painting for reasons inherent to its preparation without taking into account environmental or other factors that could expose the work to deterioration. According to the above, in the case of damage to the work, a case that must be recognized by the gallery curator after a previous analysis, a replacement could be generated for one of similar characteristics that exists within the previous gallery's stock. agreement with the client; failing that, a restoration of the original work can be managed, always depending on the state in which the work is found and after having been analyzed by the curator in person at the gallery
If you need to change it, send us an email with photographs of the product to email@example.com. When we have answered and approved your request, send your item to: Calle en Gall 3 bajo, 46001 Valencia, Valencia, Spain.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org.
To return your product, you must mail it to: Calle en Gall 3 bajo, 46001 Valencia, Valencia, Spain.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping one of our works you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.